Our 'Performance 365' Guarantee
We guarantee our systems will perform as designed, every day of the year.
- Expert system design with comprehensive heat loss calculations
- Only the best equipment installed, based on our extensive experience over thousands of installations
- Performance guarantee: your system will maintain your desired comfort levels as specified in the design*
- A system performance check-up from one of our expert optimisation team
- Remote system monitoring with quarterly performance reports available
- If your system underperforms in the first year, we'll resolve issues at no additional cost*
*Terms and conditions apply. See proposal for details.
Our 'Master Installer Promise'
- Installations performed by our Elite’s own installation team or our vetted installation partners. We employ some of the industry's most experienced installers, and our 20-year track record of heat pump installations makes us one of the UK's leading installation companies.
- Rigorous commissioning and testing procedures to make sure your system is running flawlessly
- Complete system documentation and handover, including a personalised video walkthrough
- Photo verification of installation quality
- Full workmanship guarantee for peace of mind
Elite VIP Program For Your Peace of Mind
Priority service for the life of your system. The first year included free with all installations.
- Annual equipment service to maintain the performance, lifespan and warranty of your equipment
- Priority access to technical support and emergency callouts
- Preferential rates on future maintenance, servicing, and system upgrades
- Exclusive offers on complementary renewable technologies
- Option to upgrade to comprehensive service plans at preferential rates at the end of the first year
MCS certified installation
By our expert installers
DNO Application
All DNO paperwork included
All electrical parts
Inclusive of all cables, accessories and sundries